pano2VR 7
Hello experts,
Where must I set a CLICK on creating the OUTPUT of a tour to enable the tour to dhow up on iPhones via internet ?
My tour plays properly on an. Webbrowser and ANDROID-phones.
Is there any help-document or a youtube-video about it (as i cannot find a solution in the help-documentation) ?
Thanks a lot for taking care !
Kind regards
SCHMACK
Tour does not present on iPhone
- Hopki
- Gnome
- Posts: 13048
- Joined: Thu Jan 10, 2008 3:16 pm
- Location: Layer de la Haye, Essex UK
- Contact:
Hi SCHMACK,
Can you go into mire detail.
The web output displays on the iPhone, you can test with any of our examples, such as this one: Link.
What do you see?
Can you share screenshots.
But we are not aware of any issues with the iPhone.
Regards,
Can you go into mire detail.
The web output displays on the iPhone, you can test with any of our examples, such as this one: Link.
What do you see?
Can you share screenshots.
But we are not aware of any issues with the iPhone.
Regards,
Garden Gnome Support
If you send an e-mail to support please send a link to the forum post for reference.
support@ggnome.com
https://ggnome.com/wiki/documentation/
If you send an e-mail to support please send a link to the forum post for reference.
support@ggnome.com
https://ggnome.com/wiki/documentation/
Dear Hopki,
Your sample works perfectly on my iphone, so the issue is within the output of my tour.
As far as i remember from previous version of psno2vr tje user must set a hook X somewhere before starting the creation of the output to enable thf tour to be displayed on IOS-devices.
Right?
I think i missed to click this , right ?
Where to click ?
Thanks
SCHMACK
Your sample works perfectly on my iphone, so the issue is within the output of my tour.
As far as i remember from previous version of psno2vr tje user must set a hook X somewhere before starting the creation of the output to enable thf tour to be displayed on IOS-devices.
Right?
I think i missed to click this , right ?
Where to click ?
Thanks
SCHMACK
- Hopki
- Gnome
- Posts: 13048
- Joined: Thu Jan 10, 2008 3:16 pm
- Location: Layer de la Haye, Essex UK
- Contact:
Hi,
What you are seeing is mobile Safari crashing.
The issue is the size of your pinned images, note has nothing to do with file size, its pixel dimensions.
Apple advises that any pinned image in a webGL environment, which is what we use in Pano2VR, should not be any larger than 1024px in the longest edge.
Android is worse so we would recommend no larger then 900px so it works in Android as well as iOS and iPadOS.
There is no check box for mobiles, you build the project taking into account the limitations of the devices that will be used to display teh tour.
However there are logic blocks that can be used to detect mobiles and operating systems.
For example an external image loader can load a 5000px image on the desktop but an 800px image if in a mobile phone.
This does not include pinned images.
Regards,
What you are seeing is mobile Safari crashing.
The issue is the size of your pinned images, note has nothing to do with file size, its pixel dimensions.
Apple advises that any pinned image in a webGL environment, which is what we use in Pano2VR, should not be any larger than 1024px in the longest edge.
Android is worse so we would recommend no larger then 900px so it works in Android as well as iOS and iPadOS.
There is no check box for mobiles, you build the project taking into account the limitations of the devices that will be used to display teh tour.
However there are logic blocks that can be used to detect mobiles and operating systems.
For example an external image loader can load a 5000px image on the desktop but an 800px image if in a mobile phone.
This does not include pinned images.
Regards,
Garden Gnome Support
If you send an e-mail to support please send a link to the forum post for reference.
support@ggnome.com
https://ggnome.com/wiki/documentation/
If you send an e-mail to support please send a link to the forum post for reference.
support@ggnome.com
https://ggnome.com/wiki/documentation/
Do I have to place all (shrinked) images into the project again manually image by image or is there a more convenient way ie automatical swap ?
And must the filesize shown here (see screenshot) also be down to 1024 pix on the longest side ?
And must the filesize shown here (see screenshot) also be down to 1024 pix on the longest side ?
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- Hopki
- Gnome
- Posts: 13048
- Joined: Thu Jan 10, 2008 3:16 pm
- Location: Layer de la Haye, Essex UK
- Contact:
Hi,
You need to edit the value in the pinned image properties panel as well as resize the image.
Keeping the image at 900px means it will work on a greater number of mobile devices.
Regards,
You need to edit the value in the pinned image properties panel as well as resize the image.
Keeping the image at 900px means it will work on a greater number of mobile devices.
Regards,
Garden Gnome Support
If you send an e-mail to support please send a link to the forum post for reference.
support@ggnome.com
https://ggnome.com/wiki/documentation/
If you send an e-mail to support please send a link to the forum post for reference.
support@ggnome.com
https://ggnome.com/wiki/documentation/