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How to replace an old virtual tour with a new one.

Posted: Wed Sep 30, 2020 6:34 pm
by 3DfoCz
Hello,
I need to replace the old virtual tour with a customer who took over the premises after the old company and has a new store here. I could ask you how to delete the original virtual tour so I can upload a new one. The original tour was photographed by someone else 2 years ago.
Thank you very much in advance for your help.
Vaclav

Re: How to replace an old virtual tour with a new one.

Posted: Thu Oct 01, 2020 8:57 pm
by Javier B
Hi.

The old tour must be deleted by the photographer who published it.
Cheers

Re: How to replace an old virtual tour with a new one.

Posted: Mon Oct 12, 2020 4:29 pm
by 3DfoCz
Hi,
perhaps the procedure will be useful for someone:
each of the ponoramas must report separately "Report a problem". Select "Other" from the options and state in the description that the tour will be replaced by a newer version.
It is significantly faster if this request is submitted by the verified owner of the new store / place where the virtual tour will be.
If possible, it will help if the old company / place is marked as permanently closed.
Once a new tour of the place has been uploaded, it will also help.
It is simply necessary to prove to map administrator that he can safely delete the old tour and not damage his reputation.
Then it is to the map administrator.