Getting black images in HTML5 Output

Q&A about the latest versions
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zwikel
Posts: 20
Joined: Mon Apr 01, 2019 10:30 am

Tue May 19, 2020 6:22 pm

I have a project that generates full scale HTML5 output correctly but when I generate output for VRTOURVIEWER all but the initial image are black. This happens if I view the output in Pano2VR. What could be causing this? Below is the link to the instructions I am using for the VRTOURVIEWER output. I am using Output settings for Single resolution.

https://www.vrtourviewer.com/docs/how-t ... ourviewer/

Thank you
zwikel
Posts: 20
Joined: Mon Apr 01, 2019 10:30 am

Wed May 20, 2020 10:55 am

Can someone from ggnome please help?
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k.ary.n
Gnome
Posts: 355
Joined: Wed Aug 15, 2007 1:02 pm

Thu May 21, 2020 2:05 pm

We're not seeing an issue here. Have you tried outputting to a new/different output folder? Maybe clearing browser cache?
VIRTUALIZE
Posts: 4
Joined: Mon Feb 06, 2017 12:48 pm

Fri May 22, 2020 12:11 am

Try deleting the entire output folder and regenerating the tour from scratch.
zwikel
Posts: 20
Joined: Mon Apr 01, 2019 10:30 am

Fri May 22, 2020 2:30 pm

k.ary.n wrote:
Thu May 21, 2020 2:05 pm
We're not seeing an issue here. Have you tried outputting to a new/different output folder? Maybe clearing browser cache?
Yes and Yes. Thomas requested the input image files. I sent them to him yesterday and waiting his reply.
zwikel
Posts: 20
Joined: Mon Apr 01, 2019 10:30 am

Fri May 22, 2020 2:32 pm

VIRTUALIZE wrote:
Fri May 22, 2020 12:11 am
Try deleting the entire output folder and regenerating the tour from scratch.
I tried that already and, unfortunately, it didn't fix the problem.
zwikel
Posts: 20
Joined: Mon Apr 01, 2019 10:30 am

Sun May 24, 2020 12:23 am

Still looking for some help. Thomas sent me a version of Pano2VR to test but it has issues too. It doesn't generate black images but it crashes during creation of the output and doesn't generate hotspots when I generate output for other tours. I notified him via email and his post on Facebook in the Pano2VR group but have not had a reply. This is really holding me up on some important projects.
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