Failure to navigate image on iPhone

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DChristaldi
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Joined: Sat Apr 02, 2016 9:41 pm

Failure to navigate image on iPhone

Post by DChristaldi » Tue Apr 16, 2019 6:12 pm

Greetings,
So I looked through many topics, but haven’t found a solution.
My tour works fine on the desktop and iPad. But when viewed on an iPhone, I cannot navigate using touch-scroll! All buttons, drop down menus and scrolling thumbnail bar work fine, but I cannot move the actual image to look around. (image does automatically spin slowly around as I programmed it to do)
But here’s the strange part: This only happens about half of the time! Sometimes it works perfectly on the iPhone, the rest of the time, nothing. Random. I tried every combination of trouble shooting including three different iPhones. Stumped.
Maybe there’s an existing post you could point me to?

Thanks in advance!

Dan

http://162.144.142.234/~barbados/virtua ... foyer.html

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360Texas
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Re: Failure to navigate image on iPhone

Post by 360Texas » Tue Apr 16, 2019 9:22 pm

Please do you have a link to your tour website?
Which iOS version and phone are you using ?

This is so we too can observe the tour behavior.
Dave
Pano2VR Forum Global Moderator
Image
Visit 360texas.com

DChristaldi
Posts: 7
Joined: Sat Apr 02, 2016 9:41 pm

Re: Failure to navigate image on iPhone

Post by DChristaldi » Tue Apr 16, 2019 11:14 pm

Thanks!
I put the link at the bottom of the question. Here it is again:

http://162.144.142.234/~barbados/virtua ... foyer.html

I don't have it on a web site, just the link from my server. I had tested it on my end before sending of course. No issues! But then I sent this link to the client and he noticed the problem. Then I started seeing the problem. Worked a few times, then didn't work a few times. Back and forth. Still happening now. Only of iPhone though. Actually, I haven't tested it on any other type of mobile device yet either.
Thanks again.
Dan

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thomas
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Re: Failure to navigate image on iPhone

Post by thomas » Wed Apr 17, 2019 6:11 pm

You are using a very old player (Pano2VR 5.0). Please upgrade to 5.2.5 where this issue is fixed. You can just swap out the pano2vr_player.js file. If you are curious: iOS 10.3.1 changed the way touch events are handled, and this broke the player.
MfG, Thomas

DChristaldi
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Joined: Sat Apr 02, 2016 9:41 pm

Re: Failure to navigate image on iPhone

Post by DChristaldi » Thu Apr 18, 2019 7:45 pm

Thanks for the tip! I tried upgrading the software a few weeks back. But it seems I only have the option to upgrade to 6.0. To do this, I am required to pay more money. The software is certainly well worth it, so I don’t have an issue in a general sense. I know that toward the end of the year I will be upgrading. But for now, That’s not something I can do.

Please show me how I can upgrade to the 5.2.5 version.

Dan

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Hopki
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Re: Failure to navigate image on iPhone

Post by Hopki » Thu Apr 18, 2019 8:13 pm

Hi Dan,
Go to our websites download page and select "Show All Downloads".
Scroll down to 5.2.5
Regards,
Hopki

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k.ary.n
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Re: Failure to navigate image on iPhone

Post by k.ary.n » Fri Apr 19, 2019 12:36 pm

In the future, the easiest way to update is to use "Check for Updates" in the Help menu.

Alternatively, you can set your preferences to "Check for updates every 7 days" (Pano2VR > Settings > General). This way you always know when the latest and greatest arrives.

Any minor release (like 5.2.5) will be a free update. However, a change in version (as in from 5 to 6) will be a paid upgrade.

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