Videos not playing in Garden Gnome Package Viewer

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Intervideo
Posts: 8
Joined: Fri Nov 23, 2018 5:59 pm

Videos not playing in Garden Gnome Package Viewer

Post by Intervideo » Fri Mar 01, 2019 2:07 pm

Hello,

we have completed a Pano2VR project that our customers would like to have in an offline form as well.
I was about to send the .ggpkg file when I noticed that videos aren't playing in the viewer. I can scroll through them and they show as loaded, but they won't play automatically and they won't play by using a play button.
The videos are relatively small (~30 MB) .mp4 files.

What can I do?

Best regards
Sascha

Intervideo
Posts: 8
Joined: Fri Nov 23, 2018 5:59 pm

Re: Videos not playing in Garden Gnome Package Viewer

Post by Intervideo » Fri Mar 01, 2019 2:10 pm

I forgot to mention there was an error the first time I closed the viewer
pano_viewer_error.jpg
pano_viewer_error.jpg (78.76 KiB) Viewed 74 times

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Hopki
Gnome
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Location: Layer de la Haye, Essex UK
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Re: Videos not playing in Garden Gnome Package Viewer

Post by Hopki » Fri Mar 01, 2019 2:17 pm

Hi Sascha,
Can you give me a bit more information.
Windows or Mac, which version of Pano2VR.
Pinned videos or popups using the skin?
Regards,
Hopki

Intervideo
Posts: 8
Joined: Fri Nov 23, 2018 5:59 pm

Re: Videos not playing in Garden Gnome Package Viewer

Post by Intervideo » Fri Mar 01, 2019 2:27 pm

Hello Hopki,

of course:
Windows 10 Pro 64bit
Pano2VR 6.0.1 pro 64bit (Revision: 17227/5.9.4)
I'm using a skin, the base is silhouette.ggsk where I'm using ht_video_file with a changed icon. The videos work on a web server tho.

I've done a quick test on a clean computer we just got and there the videos play (Installing the GGPKG viewer, drag & drop project). When closing the pano tho, the same error message occurs.

Best regards
Sascha

Intervideo
Posts: 8
Joined: Fri Nov 23, 2018 5:59 pm

Re: Videos not playing in Garden Gnome Package Viewer

Post by Intervideo » Fri Mar 01, 2019 2:38 pm

Hello again,

after a simple restart the videos also run on this PC now. But the error message always pops up still, after closing. Sound keeps playing as well till the error message is clicked. Would be great to have no error message for the customer.

Best regards
Sascha

Intervideo
Posts: 8
Joined: Fri Nov 23, 2018 5:59 pm

Re: Videos not playing in Garden Gnome Package Viewer

Post by Intervideo » Thu Mar 14, 2019 10:44 am

Hello,

has any new info regarding this error surfaced?

Best regards
Sascha

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