Floor plan image is cut off and map pins aren't set where it should be.

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kurtman
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Joined: Thu Aug 20, 2015 8:28 pm

Floor plan image is cut off and map pins aren't set where it should be.

Post by kurtman » Thu Oct 11, 2018 7:33 pm

Hi, everyone.

I am currently working on building a tour with floor plan.
I am trying to implement the PNG image as a floor plan, but this is not working properly.

In the editor menu, I can see the floor plan same as the original image, but once I publish it and see it in the HTML5 format,
some of the part(about 20% from the right) is cut off.

On top of that, I set map pins to the floor plan, and these pins seen in a different position in the HTML5 format too.

Does anyone know how to solve this issue?
Your help would be much appreciated.

Thank you in advance.

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Hopki
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Joined: Thu Jan 10, 2008 3:16 pm
Location: Layer de la Haye, Essex UK
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Re: Floor plan image is cut off and map pins aren't set where it should be.

Post by Hopki » Thu Oct 11, 2018 11:04 pm

Hi,
Can you send in your skin?
Regards,
Hopki

kurtman
Posts: 9
Joined: Thu Aug 20, 2015 8:28 pm

Re: Floor plan image is cut off and map pins aren't set where it should be.

Post by kurtman » Fri Oct 12, 2018 2:16 am

Hi Hopki.

I sent the files to the support (support@ggnome.com).
Please take a look.

Thank you.

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Hopki
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Posts: 8761
Joined: Thu Jan 10, 2008 3:16 pm
Location: Layer de la Haye, Essex UK
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Re: Floor plan image is cut off and map pins aren't set where it should be.

Post by Hopki » Sun Oct 14, 2018 8:55 pm

Just a follow up for these follow this thread.
It was the PNG file, when saved in Photoshop it was fine.
Regards,
Hopki

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