problem with odd tiles

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Neal
Posts: 23
Joined: Thu Dec 12, 2013 11:14 am

problem with odd tiles

Post by Neal » Wed Oct 10, 2018 8:48 pm

I'm not sure why, but I have tiles showing up in the wrong places in the pano.
http://www.houseviewonline.com/Images/1 ... index.html

I have reloaded the tiles, recreated and reloaded the tiles. They are still present.

Any suggestions?

Neal
Posts: 23
Joined: Thu Dec 12, 2013 11:14 am

Re: problem with odd tiles

Post by Neal » Wed Oct 10, 2018 9:13 pm

I'm rebuilding it completely from scratch, to see if that will help.

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Hopki
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Posts: 8761
Joined: Thu Jan 10, 2008 3:16 pm
Location: Layer de la Haye, Essex UK
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Re: problem with odd tiles

Post by Hopki » Wed Oct 10, 2018 9:23 pm

This happens for a couple or reasons.
1st browser cache
2nd you have change the resolution of the image and not deleted the output.
In Pano2VR you will see next to the output folder file name the bin icon.
When you have finished building your tour you may have unwanted images from the skin or others files no longer required.
To "flush" the output to only have files that will be used by the project you can click the bin icon.
This will erase the contents of the put put folder.
You then click the create output button and the output will be built with the current images.
This is why the bin button/icon is there.
Regards,
Hopki

Neal
Posts: 23
Joined: Thu Dec 12, 2013 11:14 am

Re: problem with odd tiles

Post by Neal » Wed Oct 10, 2018 9:43 pm

Thank you for your help.

I can eliminate #1. It was present after both clearing the cache, a when viewed in different browsers. I tried both Chrome and FireFox.

I manually deleted the output file when I recreated everything. I am going to use the bin icon, recreate the panos and see if that works.

Neal
Posts: 23
Joined: Thu Dec 12, 2013 11:14 am

Re: problem with odd tiles

Post by Neal » Wed Oct 10, 2018 10:05 pm

here is the new URL
http://www.houseviewonline.com/Images/1 ... index.html

It's acting like a cache issue. Different browsers are showing different issues. Are you seeing them when you look?

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Hopki
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Posts: 8761
Joined: Thu Jan 10, 2008 3:16 pm
Location: Layer de la Haye, Essex UK
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Re: problem with odd tiles

Post by Hopki » Thu Oct 11, 2018 11:02 pm

Hi,
Can you send in a support package as found under the Help menu.
Looks like a problem with the set up.
Regards,
Hopki

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