Tour Map Not working

Q&A about the latest versions
Post Reply
User avatar
Mark360
Posts: 38
Joined: Thu May 17, 2018 11:15 pm
Location: England and USA

Tour Map Not working

Post by Mark360 » Wed Jun 13, 2018 1:21 pm

Is there any reason why tour map should just quit working apart form user error. Ok Please include that as well.

It was working last night no probs but this morning no tour map will not open at all. You can see the panel changes colour as if trying to open it but nothing happens.
If it looks impossible you just have not found the right angle to view it from.

User avatar
Hopki
Gnome
Posts: 8561
Joined: Thu Jan 10, 2008 3:16 pm
Location: Layer de la Haye, Essex UK
Contact:

Re: Tour Map Not working

Post by Hopki » Wed Jun 13, 2018 2:19 pm

Hi Mark,
Its not "off screen" by any chance!
Have you tried selecting from the menu bar: Windows => Window Arrangements => Standard
Or Keyboard Alt + 1.
Regards,
Hopki

User avatar
Mark360
Posts: 38
Joined: Thu May 17, 2018 11:15 pm
Location: England and USA

Re: Tour Map Not working

Post by Mark360 » Wed Jun 13, 2018 4:04 pm

Well I have tried everything under the sun. Even reinstalled it. Still no go.

Windows did do an upgrade last night and I am wondering if that could be the problem.

Also it did open for a few seconds and flash up Network error code 3 then closed again.
If it looks impossible you just have not found the right angle to view it from.

User avatar
Hopki
Gnome
Posts: 8561
Joined: Thu Jan 10, 2008 3:16 pm
Location: Layer de la Haye, Essex UK
Contact:

Re: Tour Map Not working

Post by Hopki » Wed Jun 13, 2018 4:43 pm

Hi Mark,
Try uninstalling, then restart your computer.
Then run the attached registry cleaner to remove all settings.
Note you will need to enter your license key again.
Once done, restart and then download a new build from our website and install.
Before you enter your key in again make sure the Map is back.
Regards,
Hopki
Attachments
clear_pano2vr.zip
(262 Bytes) Downloaded 15 times

User avatar
Mark360
Posts: 38
Joined: Thu May 17, 2018 11:15 pm
Location: England and USA

Re: Tour Map Not working

Post by Mark360 » Tue Jun 26, 2018 10:48 am

So so sorry for the late reply. As I became more frustrated I decided to format my computer and start again. This seems to have sorted out the issues I was seeing.

Think I must have had a visual c++ file not installed correctly or corrupt.
If it looks impossible you just have not found the right angle to view it from.

User avatar
Hopki
Gnome
Posts: 8561
Joined: Thu Jan 10, 2008 3:16 pm
Location: Layer de la Haye, Essex UK
Contact:

Re: Tour Map Not working

Post by Hopki » Tue Jun 26, 2018 12:29 pm

Hi Mark,
Thanks for the feed back, juts glad you up and running.
Regards,
Hopki

Post Reply

Who is online

Users browsing this forum: Google [Bot] and 20 guests