Error: not a 360 photo

[tdee]

Yes its definitely account related, one of mine works, the other not. Hope Google will fix it soon.

[tdee]

Wow, great support from Google, as always …

Hello there,
We've noticed that we haven't heard back from you in the past 2 days regarding your open case: "#58909065 : Street View 360 Upload Problem". If you haven't seen a response from our team, please check your spam folder for emails from cloudsupport@google.com. You may need to add cloudsupport@google.com to your contacts to avoid spam-filtering of these messages.

Ready to add more information to your case? Simply reply to this email.

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Best Regards,
The Google Maps Platform Team

[studio360.com.ua]

Hello. I haven't uploaded panoramas to Google Maps for a long time, but yesterday I encountered the same issue: "The image is not a 360 photo." I started switching accounts, and on one of the three accounts, the photos uploaded successfully. I also noticed that if you go to Google Maps directly, without using Pano2VR, and try to upload/add a photo from the account that gives the error, it won't work either. Try uploading a photo from the account that shows the error, but directly, without Pano2VR, and share your observations/results. In my case, the photo starts uploading, but then the upload window disappears, and the photo doesn't get uploaded in the end.

[tdee]

Hello. I haven't uploaded panoramas to Google Maps for a long time, but yesterday I encountered the same issue: "The image is not a 360 photo." I started switching accounts, and on one of the three accounts, the photos uploaded successfully. I also noticed that if you go to Google Maps directly, without using Pano2VR, and try to upload/add a photo from the account that gives the error, it won't work either. Try uploading a photo from the account that shows the error, but directly, without Pano2VR, and share your observations/results. In my case, the photo starts uploading, but then the upload window disappears, and the photo doesn't get uploaded in the end.

Yes, uploading directly to Google works with the account that gives the error in Pano2VR.

[studio360.com.ua]

Yes, uploading directly to Google works with the account that gives the error in Pano2VR.

And I'm talking about what doesn't work)

[Hopki]

Hi studio360.com.ua,
Different people are getting slightly different results.
For example here in the UK, all of my accounts work without issue.
Some report that maybe one out of five accounts work while others say none of theirs work.
We did have one customer recently stating that an account that did not work now does, so looks like things are getting better.
This is why we advise you to make projects for both Local Output and Street View so at least your customer has something if Street View goes down.
See this webinar we did covering this: LINK
Regards,

[Murata]

https://www.facebook.com/groups/Pano2VR ... Q&__tn__=R]-R

I follow above facebook post. finally I can upload 360 pictures.
but I change some step

upload to 360 pictures to google map by desktop and I use same pictures make 360 tour by pano2vr.
(After I delete 360 pictures by desktop) / ( *Not download 360 pictures from goole map )

[Hopki]

Hello Murata,
We have reported that for some customers the "not a 360 photo" issue is no longer a problem.
Have you tried the normal way of just building a tour and uploading as normal?
Regards,