Mailto issue

[paulk]

Hi all

I've come across an issue with the way Pano2VR deals with mailto links.

I have for years been using mailto function using standard language with no problems, however I have come across an issue recently.
Here's the problem:
If I create the following:

mailto:me@123.co.uk?&subject=Subject here&body=Some text here

I get this:

email-1.jpg (137.28 KiB) Viewed 13322 times

Note the leading line return in the body - this is new and unwanted.

Furthermore if I use the following mailto (to insert line breaks) all I get is a black screen when previewing the pano!

mailto:me@123.co.uk?&subject=Subject here&body=Some text here.%0D%0A%0D%0ALine break here

If i remove the '%0D%0A%0D%0A' (recognised way to insert 2 line breaks in the mailto link) the preview works but all I get is a one line of text in the email body.

I have tried all recognised ways to get, what was working before without success.

I would appreciate any input here as sending a one line email looks a bit unprofessional.
We should be able to send full featured HTML and or text only emails with line breaks etc.

Hope someone can help.

As ever thank you...

[Hopki]

Hi paulk,
Using:

Code: Select all

mailto:me@123.co.uk?subject=Touching base&body=Hi how are you?%0D%0ASingle line break.%0D%0A%0D%0ADouble Line break.

Give s this

e_mail.jpg (9.28 KiB) Viewed 13315 times

Seems to be working ok, I am on a Mac and using Mail.
Regards,

[paulk]

Hi Hopki

Thank you for your reply.
Somehow theres a problem here - I know your code is valid (been using it in other applications for years), but when i include "%0D%0ASingle line break.%0D%0A%0D%0ADouble Line break." the internal server will not disply the panorama.
All I get is a black screen, however if i omit the "%0D%0A" characters all is fine (no line returns though) and the pano renders ok.
Any thoughts?

[paulk]

Also just discovered that it won't work on a live hosted server either! Same problem - Black screen

[Hopki]

Hi,
This is working for me, this is a temporary link to a test: https://vtour.cloud/kg9e1lpz/628dejox/
Regards,

[paulk]

Hi Hopki
That's very strange - ok I'll need to investigate further then.
Is there anything obvious that I should be lookking for that would cause this sort of behaviour?

Many thanks
Paul

[paulk]

Hi Hopki

I have now done the following on my production machine(windows 11 64 bit)

Uninstalled Pano2vr v 7
Reinstalled Pano2vr v7.0.3 64 bit

Downloaded your test project (wiso) where you created the email builder from variables.
Added values exactly as you did for line returns ran project - black screen on internal server, black screen on remote server.
No black screen if line return characters removed!

Installed pano2vr v7 onto seperate windows 11 machine - (Surface pro) - clean windows 11 install no other software except OS, pano2vr & browsers.
Repeated same procedure as above - exactly same results.

Have tried using differrent browsers, Chrome, Safari, firefox even tried Edge! - no change

I have to conclude that this must be a bug or some other issue which has not been identified that is interfering with the behind the scenes javascript from excecuting correctly.

Can you please investigate? I know it works for you on a Mac but it's not happening here on a windows machine.

Are any other users reading this thread who have come accross similar situation?

Many thanks

Paul

[paulk]

Hi Hopki again

I've been delving into the javascript - namely the skin.js. I have found the culprit!

Here's what is being created in the js file:

function pano2vrSkin(player,base) {
player.addVariable('email_mail', 0, "me@me.com", { ignoreInState: 1 });
player.addVariable('email_title', 0, "Test", { ignoreInState: 1 });
player.addVariable('email_body', 0, "Hi how are you?1D1AASingle line break.1D1A1D1ADouble Line break.", { ignoreInState: %5 });

Note the problem. It appears the skin is being compiled so that the characters %0D%0A are being written as 1D1A. This of course invalidates the javascript and hence the black screen.
If I edit the skin .js file after publishing (in VS code) and type in the correct characters - everything works as it should.
Plus this fixes the empty line space at the start of the message in the Thunderbird e-mail Client.
Can you confirm this your end - is this a windows or pano 2vr issue?

Look forward to your reply

Paul

[Hopki]

Hi Paul,
Just to let you know, I tested this on a Dell Windows 11 laptop using the attached project and using Windows Mail.
This is what it looked like:

windows_mail.jpg (76.18 KiB) Viewed 13241 times

As you can see all working as expected.
We will take a look at this but as you can see for us it is working as should.

Please try the attached project, does it work for you?
Regards,

[paulk]

Hi Hopki

Thank you for your response.

Ok - the project works exactly as expected - with the output as supplied and after a seperate output build.

I see the mailto url is embedded as a click event (go to URL) on the email button in the skin. This would seem to be compiling ok in the skin.js file (line 253):

me._svg_mail.onclick=function (e) {
player.openUrl("mailto:me@123.co.uk?subject=Touching base&body=Hi how are you?%0D%0ASingle line break.%0D%0A%0D%0ADouble Line break.","_self");
}

However, if you fill in the exposed variables (body) with the above text (%0D%0A etc...) this is what gets compiled in skin.js (line 9):

player.addVariable('mail_body_text', 0, "Hi how are you?1D1ASingle line break.1D1A1D1ADouble Line break.", { ignoreInState: %5 });

This results in a black screen.

Seems to be an issue in how %0D%0A when entered into the exposed variable gets translated into the skin.js file?

[paulk]

Hi all
Has anyone been able to look into this yet?
Many thanks

[Hopki]

Hi Paul,
We will look into it and is added to the list.
Regards,

[paulk]

Thanks Hopki