gyroscope control not working on some phones

Q&A about the latest versions
Post Reply
Jmondo
Posts: 32
Joined: Thu Nov 16, 2017 11:10 am

gyroscope control not working on some phones

Post by Jmondo » Wed May 22, 2019 3:22 pm

Hi,

Last week I posted an issue with version 6 causing too many issues with my skin so I had to revert back to version 5. But now I'm having an issue with the gyroscope control not working on some phones. I have only tested it on newer iPhones. I double checked that gyroscope control is checked on, and it works on my phone.

Is this a known problem, and is there any way that you know of (possibly code) to insure that gyroscope controls work on all phones? Here's my site:

the360listing.com


Thanks,
Jesse

User avatar
Hopki
Gnome
Posts: 9510
Joined: Thu Jan 10, 2008 3:16 pm
Location: Layer de la Haye, Essex UK
Contact:

Re: gyroscope control not working on some phones

Post by Hopki » Wed May 22, 2019 3:33 pm

Hi Jesse,
Recently both Apple and Android have put in security measures which means the gyroscope is blocked unless your hosting your tours on a secure server, https://

Your website shows...

Screenshot 2019-05-22 at 14.31.42.png
Screenshot 2019-05-22 at 14.31.42.png (9.82 KiB) Viewed 538 times

So the gyro will not work you your website.
Contact your host provider and ask about secure servers.
Regards,
Hopki

Jmondo
Posts: 32
Joined: Thu Nov 16, 2017 11:10 am

Re: gyroscope control not working on some phones

Post by Jmondo » Thu May 23, 2019 4:21 pm

Thanks Hopki,

I took care of making my site secure. Unfortunately, due to the recent iPhone security update, the gyroscope defaults to the off position on the phone. Users have to go into their settings and turn it on. This really sucks! Hopefully apple will address the concerns of the vr community and, at the very least, provide a popup window asking to turn the gyroscope on when necessary.

Thanks again,
Jesse

User avatar
Hopki
Gnome
Posts: 9510
Joined: Thu Jan 10, 2008 3:16 pm
Location: Layer de la Haye, Essex UK
Contact:

Re: gyroscope control not working on some phones

Post by Hopki » Thu May 30, 2019 10:17 pm

Hi Jesse,
You can make a popup in the skin editor, for example, have a text box show if:

Screenshot 2019-05-30 at 21.15.25.png
Screenshot 2019-05-30 at 21.15.25.png (49.35 KiB) Viewed 469 times

The text box should be instructions on how to turn it on, example: Please select: Settings, Safari, Motion & Orientation.
Regards,
Hopki

antonfadeev
Posts: 1
Joined: Tue Nov 14, 2017 11:32 am

Re: gyroscope control not working on some phones

Post by antonfadeev » Tue Jun 18, 2019 8:42 am

Hello! Sorry for my English!
On some smartphones the gyroscope does not work in virtual tours on pano2vr, although it works in other applications.
example - https://photos.app.goo.gl/xi2nnSsmxSmyq1TM6

User avatar
Hopki
Gnome
Posts: 9510
Joined: Thu Jan 10, 2008 3:16 pm
Location: Layer de la Haye, Essex UK
Contact:

Re: gyroscope control not working on some phones

Post by Hopki » Wed Jun 19, 2019 6:15 pm

Hi,
For anyone following.
This came into the support e-mail. The website is not secure so the gyro will not work, but it did show https:// but both Safari and Firefox report the site is not secure, so no gyro.
Regards,
Hopki

Post Reply

Who is online

Users browsing this forum: Google [Bot] and 14 guests