spin loading problem

Q&A about the latest versions
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zoomhome
Posts: 88
Joined: Wed Sep 24, 2008 9:40 pm

Mon May 09, 2016 2:39 pm

I have a client who I did work for last year and delivered new items to them and they are having loading (slow) loading problems. Also I see that the loading bar does not appear. I do have the preload all images checked but it does not seem to load the items upon opening. Any ideas? They did increase the spin from 24 to 36 items so that will slow it down some but it's very slow to load and does not seem to complete the load.

Last years files - http://www.lgstudio.com/shop.html#LSFXC2476S

Latest with load problems - http://www.lg.com/us/images/360/ha/LMXS ... index.html

Thanks,
Russ Addie - Zoomhome
zoomhome
Posts: 88
Joined: Wed Sep 24, 2008 9:40 pm

Mon May 09, 2016 3:14 pm

Forgot, I wanted to upload the object 2vr project file so you could look at it which is included in the .zip file

Russ
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LMXS30776D.zip
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zoomhome
Posts: 88
Joined: Wed Sep 24, 2008 9:40 pm

Mon May 09, 2016 3:39 pm

Also now that I'm looking at the spin, the loading is not appearing in the new one like to old one, any idea why.

ggsk attached

Russ
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LG_spin.ggsk
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Hopki
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Mon May 09, 2016 9:38 pm

Hi Russ,
Further to the support e-mail, just having a look at at your skin and spotted a few things Im not sure of.

There is a user data container with the action mouse click, set element scale to 0/0 $self but the container has no elements inside?
The Loading element has the action, loaded, set element position, $ui, dot.
But there is not an element called dot in the skin?

Just for a test, remove the skin and try it. You can Cache at startup the lowest level but it should work ok with or without this selected.
Let me know how you get on, the you get it working please post here so others can see the fix.

Regards,
Hopki
Hopki
Garden Gnome Software Support
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zoomhome
Posts: 88
Joined: Wed Sep 24, 2008 9:40 pm

Mon May 09, 2016 10:32 pm

Thanks I did get it figured out. For some reason I must have grabbed a loading from another project which had those two items in it so they were stray items which I believe showed down loading in some way. I appears to load great and the loading bar does appear but have one question. When I view it in Firefox it loads everything but when viewed in Chrome I seem to be missing the nav button on the bottom as they appear for a second then shift down. Any idea why that happens?

http://www.zoomhome.com/LG/new/

Russ
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Hopki
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Mon May 09, 2016 11:05 pm

Hi Russ,
All displays ok for me!,
However clicking your link it is loading quite slow, whats the size of your lowest multi resolution level?
Regards,
Hopki
Hopki
Garden Gnome Software Support
If you send an e-mail to support please send a link to the forum post for reference.
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zoomhome
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Mon May 09, 2016 11:24 pm

The images are 1333 wide 2000 tall and the Multi res sizes are 1333, 666,333 in that order with Level tile size of 333. Is that about right?
zoomhome
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Mon May 09, 2016 11:27 pm

I also see what the Chrome problem was.... There was a tool bar that was kicking it down once it loaded. I saw the nav buttons appear then they'd jump down but did not notice the tool bar opening at the same time which was the cause. I clicked it away and now I can see them fine. USER ERROR !!
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Hopki
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Tue May 10, 2016 10:52 pm

Hi Russ,
Clicking your link I see the load bar and it loads much quicker.
So I guess all is ok now?
Regards,
Hopki
Hopki
Garden Gnome Software Support
If you send an e-mail to support please send a link to the forum post for reference.
support@ggnome.com
https://ggnome.com/wiki/documentation/
zoomhome
Posts: 88
Joined: Wed Sep 24, 2008 9:40 pm

Wed May 11, 2016 12:09 am

Yes thanks so much as usual. I guess the stray items really caused the slow down, which I couldn't imagine that that would have caused such a slow down but it seems to have cleared it up.

Russ
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