Panoramas are black when viewing on Samsung S22 Ultra (SM-S908B) / Chrome 108.0.5359.128 / Android 13 / Build TP1A.220624.014
Skin elements display correctly and audio works fine, but the panorama itself remains black.
Same issue occurs with FireFox on the same device, see tested devices below. Is it an Android 13 issue? Works fine on desktop and iOS as far as I've tested up to now.
When remote debugging with Chrome Dev Tools, there are no network errors and all images and tiles are loaded correctly (checked in Network with Preview). Console log attached.
I've tried with a custom skin and with the default venis skin, same result.
Black panoramas:
- Samsung S22 Ultra, Chrome 108.0.5359.128 on Android 13
- Samsung S22 Ultra, FireFox 108.1.1 on Android 13
Works fine:
- Google Pixel 2 XL, Chrome 108.0.5359.128 on Android 11
- Google Pixel 3 XL, Chrome 108.0.5359.128 on Android 12
- TCL 20 SE, Chrome 106.0.5249.126 on Android 12
Any idea how to fix this?
Panoramas black on Samsung S22 Ultra
- Attachments
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- www.vrtourviewer.com-1672477729161.log
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Last edited by 3DV on Sat Dec 31, 2022 11:10 am, edited 3 times in total.
Ruud van Reenen
3DV - Real estate artist impressions and animations
VR Tourviewer - Experience Pano2VR tours on Oculus Go, Quest, Rift, Pico and Cardboard VR headsets
3DV - Real estate artist impressions and animations
VR Tourviewer - Experience Pano2VR tours on Oculus Go, Quest, Rift, Pico and Cardboard VR headsets
Same here. Hopki adviced me to ask in the Facebook-group, if there is a solution.
Did some more debugging: it only happens if the panorama contains one or more Polygonal Hotspots.
Ruud van Reenen
3DV - Real estate artist impressions and animations
VR Tourviewer - Experience Pano2VR tours on Oculus Go, Quest, Rift, Pico and Cardboard VR headsets
3DV - Real estate artist impressions and animations
VR Tourviewer - Experience Pano2VR tours on Oculus Go, Quest, Rift, Pico and Cardboard VR headsets
Interesting. Did you send a bug report?
- Hopki
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Hi Ruud,
Have you used an actual S22 and not just with the Samsung Dev tools?
However, we have added this to the bug tracker.
Regards,
Have you used an actual S22 and not just with the Samsung Dev tools?
However, we have added this to the bug tracker.
Regards,
Garden Gnome Support
If you send an e-mail to support please send a link to the forum post for reference.
support@ggnome.com
https://ggnome.com/wiki/documentation/
If you send an e-mail to support please send a link to the forum post for reference.
support@ggnome.com
https://ggnome.com/wiki/documentation/
Yes, I'm using an actual Samsung Galaxy S22 Ultra and encountered the issue then. I've debugged this using the Chrome Dev Tools Remote Debugger.
Then I've used the Samsung Remote Test Lab to confirm the issue with other S22 Ultras.
Then I've used the Samsung Remote Test Lab to confirm the issue with other S22 Ultras.
Ruud van Reenen
3DV - Real estate artist impressions and animations
VR Tourviewer - Experience Pano2VR tours on Oculus Go, Quest, Rift, Pico and Cardboard VR headsets
3DV - Real estate artist impressions and animations
VR Tourviewer - Experience Pano2VR tours on Oculus Go, Quest, Rift, Pico and Cardboard VR headsets