preview window disappears

Q&A about the latest versions
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flatschart
Posts: 10
Joined: Mon Jun 29, 2020 6:17 pm

HI !

I have the problem that the preview window just disappears.
However, when I hover over the Skin Editor window in the task bar, I see a window with the name "Progress 0%"
Does anyone know this problem and how to solve it?

THX
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Hopki
Gnome
Posts: 13004
Joined: Thu Jan 10, 2008 3:16 pm
Location: Layer de la Haye, Essex UK
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Hi latschart,
I am not sure I understand.
You say the preview window just disappears, which window, can you make a screenshot.
Regards,
Garden Gnome Support
If you send an e-mail to support please send a link to the forum post for reference.
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flatschart
Posts: 10
Joined: Mon Jun 29, 2020 6:17 pm

Hi.

When i click preview in the skin editor, i can't get the preview window. I only get this little window on the top left.
See Image in the Attachment.

Thx
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Unbenannt-1.jpg
Unbenannt-1.jpg (184.46 KiB) Viewed 541 times
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Hopki
Gnome
Posts: 13004
Joined: Thu Jan 10, 2008 3:16 pm
Location: Layer de la Haye, Essex UK
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Hi flatschart,
Have you got a second monitor?
What this looks like is the preview screen is off-screen.
In Windows, you can set which side of the main screen the external screen will be, for example, your main screen may be on the left so the second screen would be to the right. But try settings it to the left of the main screen, do you see the skin preview? Also, try the above and below screen settings.
If you can not see it then what you can do is do a clean install which would reset all the screen parameters in the registry.
Let us know if this did not work and we can post the reg cleaner for a clean install.
Regards,
Garden Gnome Support
If you send an e-mail to support please send a link to the forum post for reference.
support@ggnome.com
https://ggnome.com/wiki/documentation/
flatschart
Posts: 10
Joined: Mon Jun 29, 2020 6:17 pm

Hello!
Yes I use 2 monitors.
I deactivated the 2nd monitor in Windows.
So that everything is displayed on my main monitor.
Unfortunately, I still can't see the preview window.
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Hopki
Gnome
Posts: 13004
Joined: Thu Jan 10, 2008 3:16 pm
Location: Layer de la Haye, Essex UK
Contact:

Hi,
Did you try using your second monitor in different positions?
As said you can set your second monitor to be left, or right of the main monitor as well as above and below.

What you can also do is a clean install.
To do this first backup any skins you may have in the skins folder.

Then:
1) uninstall Pano2VR
2) run the attached reg cleaner

Restart your computer to stop any hidden running processes.

3) download a new build from our website for your license key and install
4) check everything is working then use your license to activate Pano2VR.
Regards,
Attachments
clear_pano2vr.zip
(262 Bytes) Downloaded 38 times
Garden Gnome Support
If you send an e-mail to support please send a link to the forum post for reference.
support@ggnome.com
https://ggnome.com/wiki/documentation/
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