Tiles not being created in Pano2VR 6.1.X

Q&A about the latest versions
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SantiagoSustentable2
Posts: 2
Joined: Thu Aug 12, 2021 2:49 pm

Hello.

We are making a project with Pano2VR, but we encountered a major issue. When using version 6.1.X, the tiles are not being created at the time we export the project and a black screen appears when we open the output file. The tiles folder is created, but it remains empty. I guess we are not doing something the right way, but we can't find the source of this issue.

The thing is that when we use an older version (6.0.X or below) it works fine, so we considered using that version, but then we found that VR mode is not supported until version 6.1. We wanted to include that feature in our project, so we guess we have no choice but to use the latest version.

We also tried to generate the tiles with an older version and using them in our project with version 6.1 and works fine, but surely that cannot be the proper way and there must be a way to make it work in the latest versions.

We are using Windows 10 and we tried several versions of Pano2VR as mentioned. We are also using the trial for the Pro version. We can provide more information if necessary. Hope you can help and thanks in advantage.

Regards.
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Hopki
Gnome
Posts: 13005
Joined: Thu Jan 10, 2008 3:16 pm
Location: Layer de la Haye, Essex UK
Contact:

Hi,
Not right at all, can you post your support package?
Select Help, Create support package and make sure you include your project file.
It will include some information about your computer so you may want to send it to support, e-mail below.
Regards,
Garden Gnome Support
If you send an e-mail to support please send a link to the forum post for reference.
support@ggnome.com
https://ggnome.com/wiki/documentation/
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Hopki
Gnome
Posts: 13005
Joined: Thu Jan 10, 2008 3:16 pm
Location: Layer de la Haye, Essex UK
Contact:

Hi,
Did you check the project without your skin as suggested?
If it is the skin it would be good if you can post it so we can take a look.
Regards,
Garden Gnome Support
If you send an e-mail to support please send a link to the forum post for reference.
support@ggnome.com
https://ggnome.com/wiki/documentation/
SantiagoSustentable2
Posts: 2
Joined: Thu Aug 12, 2021 2:49 pm

Hello again.

With a lot of help from Hopki and many frustrated attempts it seemed that the issue had to do with the antivirus somehow interfering during the export. We had AVG installed and as soon as we uninstalled it the program started to work fine and dandy. The output got generated properly, as apparently the antivirus was affecting the creation of the tiles.

Thanks again for the great support. We decided to share the solution here in case it could help anyone else.

Regards.
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