Black Sceen / player not fetching images

Q&A about the latest versions
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Multimediafabrik
Posts: 63
Joined: Thu Jun 21, 2018 11:28 pm

Hey,
i have the following problem:

The tour on some nodes is just a blackscreen with hotspots. It's still moveable, but no images are rendered. -> https://loacker-lustenau.tour.360ty.world/#node7
If a "broken" node is accessed by a Hotspot, it just redirects it to node1, but with missing Hotspots.

When i inspect the network traffic on a "broken" node in devtools, no tiles/images are fetched:
devtools_no-fetching.png
devtools_no-fetching.png (62.28 KiB) Viewed 1381 times
The tour was created in September 2019 and this just recently accured.
I've tried importing the newest version of the pano2vr_player.js file and loading the tour without a skin.

I'd like to avoid generating the tour again, as the files are archived and also very big and it would cloud up our sync pretty heavily, so im searching for a way to programmatically solve this issue, without re-generating the tourfiles
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Hopki
Gnome
Posts: 13004
Joined: Thu Jan 10, 2008 3:16 pm
Location: Layer de la Haye, Essex UK
Contact:

Hi,
When opening the main URL: https://loacker-lustenau.tour.360ty.world/index.html
I can click around and so far have not encountered a "dead" node.
Using the above URL can you do a screenshot and point out a hotspot that takes you to one of the nodes that do not work?

Adding nodes to the end of the URL other than #node1, none of them works suggesting something is wrong with how your page is set up, the iframe etc.

As an example:
https://loacker-lustenau.tour.360ty.wor ... html#node2
https://loacker-lustenau.tour.360ty.wor ... html#node3
https://loacker-lustenau.tour.360ty.wor ... html#node4

I don't think this is a player issue, more how the page is set up.
Regards,
Garden Gnome Support
If you send an e-mail to support please send a link to the forum post for reference.
support@ggnome.com
https://ggnome.com/wiki/documentation/
User avatar
Multimediafabrik
Posts: 63
Joined: Thu Jun 21, 2018 11:28 pm

Hopki wrote: Thu May 20, 2021 10:47 am Hi,
When opening the main URL: https://loacker-lustenau.tour.360ty.world/index.html
I can click around and so far have not encountered a "dead" node.
Using the above URL can you do a screenshot and point out a hotspot that takes you to one of the nodes that do not work?

Adding nodes to the end of the URL other than #node1, none of them works suggesting something is wrong with how your page is set up, the iframe etc.

As an example:
https://loacker-lustenau.tour.360ty.wor ... html#node2
https://loacker-lustenau.tour.360ty.wor ... html#node3
https://loacker-lustenau.tour.360ty.wor ... html#node4

I don't think this is a player issue, more how the page is set up.
Regards,
Hey Hopki,
Thanks for your quick reply.
When you add the node ID in the hash, you have to reload to page to see the dead node.
For hashchanges it's set up in a way, that the player.openNext() method is called, so the whole site doesn't need to reload to change the node. Using this method will fall back to node1 when trying to access dead nodes.
On Page Load the node ID in the hash is set as the startNode

Here's a screenshot of a dead node (node3):
dead_node3.png
dead_node3.png (43.39 KiB) Viewed 1357 times
User avatar
Hopki
Gnome
Posts: 13004
Joined: Thu Jan 10, 2008 3:16 pm
Location: Layer de la Haye, Essex UK
Contact:

Hi,
The tour is in an iframe, when you right button click, to open the frame in a new window, you should see the tour.
But I am seeing in the address bar: https://iframe.videodelivery.net/?autoplay=true
And the page reads 404 not found.

Maybe this has something to do with it?
Does it work with a direct link to the tour?
Regards,
Garden Gnome Support
If you send an e-mail to support please send a link to the forum post for reference.
support@ggnome.com
https://ggnome.com/wiki/documentation/
User avatar
Multimediafabrik
Posts: 63
Joined: Thu Jun 21, 2018 11:28 pm

ooh this is what you're talking about. This is just a skin element for videos and when no video ID is passed, this error will be shown. This has nothing to do with the problem.
User avatar
Hopki
Gnome
Posts: 13004
Joined: Thu Jan 10, 2008 3:16 pm
Location: Layer de la Haye, Essex UK
Contact:

Hi,
We found that all "input" tags are missing from the pano.xml file.
Did you modify it?
node1 and node49 are there so work, all others are missing.

These work:
https://loacker-lustenau.tour.360ty.wor ... html#node1
https://loacker-lustenau.tour.360ty.wor ... tml#node49
Regards,
Garden Gnome Support
If you send an e-mail to support please send a link to the forum post for reference.
support@ggnome.com
https://ggnome.com/wiki/documentation/
User avatar
Multimediafabrik
Posts: 63
Joined: Thu Jun 21, 2018 11:28 pm

Hi Hopki,
that was indeed the issue. One of my coworkers XXX up the file :D ,
thank you and best regards -Jonas



[moderator: edited for language]
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