My pano tour has problems with iphone 10, but ipad, iphone11 just works fine.

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Ulli
Posts: 38
Joined: Tue Mar 29, 2016 4:04 pm

Hi there,
my pano tour works perfectrly on MAC, my ipad12 and 9,7 and also iphone 11. BUT on iphone 10 it tries to load the tour, breaks up, trying to load again, and then empty screen or error message about too many errors. See screenshot and video attached.
Here is my tour: http://panorama-tour.eu/klinikumforchheim/index.html
Tour made on pano2vr6.1.11pro
Any ideas?
Thank you very much!

Ulli
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Hopki
Gnome
Posts: 13004
Joined: Thu Jan 10, 2008 3:16 pm
Location: Layer de la Haye, Essex UK
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Hi Ulli,
This is a memory issue with the phone.
The thing to ask is if you have popup images, what is their pixel size?
Do you have lots of pinned images?
Regards,
Garden Gnome Support
If you send an e-mail to support please send a link to the forum post for reference.
support@ggnome.com
https://ggnome.com/wiki/documentation/
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Ulli
Posts: 38
Joined: Tue Mar 29, 2016 4:04 pm

Hi Hopki,

thank you very much for your answer! Ichecked and yes I had pics aas png which were too large as ist looks like. Made them smaller and now its working!
Thank you very much for your fast help!

ragrds

Ulli
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