Embedded video sound offset

Q&A about the latest versions
Post Reply
Posts: 5
Joined: Fri Jan 22, 2021 1:25 pm

Mon Mar 29, 2021 10:11 am


i have a pano tour with embedded video. All ist fine and even the mask works well :-)
But the problem is: the sound has some delay. There is a offset between sound and video.
Is this a known problem and is there any solution?

Here is a link to the tour. The video is at the counter/ reception.
https://kunden.em-foto.de/em-foto/infin ... index.html

Thanks a lot!
User avatar
Posts: 11269
Joined: Thu Jan 10, 2008 3:16 pm
Location: Layer de la Haye, Essex UK

Mon Mar 29, 2021 10:39 am

Hi Kilian,
This is a Safari only issue, at least not seen with Chrome or Firefox.
To prevent this in Safari add the AC3 codec to your video.
You can use HandBrake to do this using the Preset, Apple 1080p 30, Surround.
Of course, you need to change the video size to match your video but the important thing is it adds an AC3 codec to the audio.

** EDIT **
Forgot to add the file extension will change for the video from.mp4 to .m4v.
You can still use this video file type and it has been tested with the major browsers, Chrome, Edge, Firefox and Safari.
Garden Gnome Support
If you send an e-mail to support please send a link to the forum post for reference.
Posts: 5
Joined: Fri Jan 22, 2021 1:25 pm

Mon Mar 29, 2021 10:41 am

thanks. I will try this
Post Reply