license disapears

Q&A about the latest versions
Post Reply
pixelberg
Posts: 5
Joined: Mon Aug 20, 2018 10:17 am

Sun Dec 20, 2020 4:13 pm

Hi
I use pano2vr 6.1.10 pro. I upgraded to mac os 11.1. Now I have to re-enter the license every time I start pano2vr. I have already deleted the preferences, without success. How to fix this?
Regards, Peter
User avatar
Hopki
Gnome
Posts: 10991
Joined: Thu Jan 10, 2008 3:16 pm
Location: Layer de la Haye, Essex UK
Contact:

Sun Dec 20, 2020 4:32 pm

Hi Peter,
First make sure your entering the key from Pano2VR’s Preferences and not the welcome screen. If that does not work go to system preferences, security and give Pano2VR full disc access.
Restart the Mac and enter the key, again using Pano2VR’s preferences.
Regards,
Hopki
Garden Gnome Support
If you send an e-mail to support please send a link to the forum post for reference.
support@ggnome.com
https://ggnome.com/wiki/documentation/
pixelberg
Posts: 5
Joined: Mon Aug 20, 2018 10:17 am

Tue Dec 22, 2020 11:37 am

The welcome screen asks to enter the code, but this is not permanent, it must be entered in the settings, thats right. It works now! Thank you.
Peter
Post Reply