Getting black images in HTML5 Output

zwikel · Tue May 19, 2020 6:22 pm

I have a project that generates full scale HTML5 output correctly but when I generate output for VRTOURVIEWER all but the initial image are black. This happens if I view the output in Pano2VR. What could be causing this? Below is the link to the instructions I am using for the VRTOURVIEWER output. I am using Output settings for Single resolution.

https://www.vrtourviewer.com/docs/how-t ... ourviewer/

Thank you

zwikel · Wed May 20, 2020 10:55 am

Can someone from ggnome please help?

Thu May 21, 2020 2:05 pm

We're not seeing an issue here. Have you tried outputting to a new/different output folder? Maybe clearing browser cache?

VIRTUALIZE · Fri May 22, 2020 12:11 am

Try deleting the entire output folder and regenerating the tour from scratch.

zwikel · Fri May 22, 2020 2:30 pm

k.ary.n wrote: ↑Thu May 21, 2020 2:05 pm We're not seeing an issue here. Have you tried outputting to a new/different output folder? Maybe clearing browser cache?

Yes and Yes. Thomas requested the input image files. I sent them to him yesterday and waiting his reply.

zwikel · Fri May 22, 2020 2:32 pm

VIRTUALIZE wrote: ↑Fri May 22, 2020 12:11 am Try deleting the entire output folder and regenerating the tour from scratch.

I tried that already and, unfortunately, it didn't fix the problem.

zwikel · Sun May 24, 2020 12:23 am

Still looking for some help. Thomas sent me a version of Pano2VR to test but it has issues too. It doesn't generate black images but it crashes during creation of the output and doesn't generate hotspots when I generate output for other tours. I notified him via email and his post on Facebook in the Pano2VR group but have not had a reply. This is really holding me up on some important projects.

zwikel · Mon May 25, 2020 12:01 pm

To GGNOME:

I think I have verified that the problem is in the newest version of Pano2VR:

Panorama Tour Builder
Version: 6.1.7 pro 64bit
Revision: 17955/5.12.2
Build date: May 18 2020, 15:30:41

When I load the same tour on the same PC in this older version of Pano2VR I DO NOT have the problem with the black images, the missing hotspots in the HTML5 output and the crashes when generating output.

Panoramic Image Converter
Version: 6.0.4 pro 64bit
Revision: 17320/5.9.4
Build date: Mar 26 2019, 16:11:12

Please advise how this can be fixed in the newest version?

Thank you

Tue May 26, 2020 12:11 pm

Thank you so much for your help in testing! We've released Pano2VR 6.1.8 which should have fixed these issues.