Safari Mac, tours are not working

Q&A about the latest versions
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Julien
Posts: 55
Joined: Sat Sep 28, 2019 7:05 pm

Hello everyone,

My tours became unavailable with Safari - Version 13.0.4 (13608.4.9.1.4)
I cannot be the only one having this problem...?

I have recently updated Safari with the App Store and I think my issue came up after the update. However I am not 100% sure, as I rarely use this browser.

I'm on High Sierra 10.13.6 and my P2VR is updated.

Julien
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Capture d’écran 2020-01-14 à 11.40.04.jpg
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Last edited by Julien on Sat Jan 18, 2020 5:05 am, edited 1 time in total.
Mac, pro version always updated :)
Bostjan
Posts: 421
Joined: Fri Oct 17, 2008 4:06 pm
Location: Slovenia, EU
Contact:

Hi tried your tours with Safari on OS Mac and all works fine with all my platforms where have installed Saffari (Mac OS, Win). I don't use Safari (it is kind of relict browser) at all so I found that my latest installed version is 9.1.3 and when I tried to update for El Capitan there was no update to check the version 13. I wouldn't care much that your tours don't work with Safari as when I tried on Windows and wanted the latest update, it was reported that Safari updates are discontinued for Windows.
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Hopki
Gnome
Posts: 13004
Joined: Thu Jan 10, 2008 3:16 pm
Location: Layer de la Haye, Essex UK
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Works for me, MacBook Pro, Safari Version 13.0.4 (14608.4.9.1.4)

What does your error console say, does that give you any clues?
This page is a bit old now but please see: https://ggnome.com/wiki/Using_The_Browser_Error_Console
Regards,
Hopki
Garden Gnome Support
If you send an e-mail to support please send a link to the forum post for reference.
support@ggnome.com
https://ggnome.com/wiki/documentation/
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Julien
Posts: 55
Joined: Sat Sep 28, 2019 7:05 pm

Hi Hopki,

Thanks for the link.
After having refreshed the page the console says the url is invalid :?

All my P2VR tours with my Safari (MacBook Pro) are not working.
I have others tours made with my previous & old PTP, and these tours actually works fine with my Safari. Is this feedback may help to identified the problem?

I have tried with another Mac & Safari computer to check these tours and.. they works fine.
So that doesn't seems my post is a big deal, but I will have be please to understand why these tours are not working onto this Safari.

Julien
Attachments
Capture d’écran 2020-01-15 à 09.18.20.jpg
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Mac, pro version always updated :)
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