Black preview screen

Q&A about the latest versions
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Enviropix
Posts: 38
Joined: Thu Jul 30, 2009 8:19 pm
Location: Scottsdale, Arizona
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Mon Oct 28, 2019 6:32 pm

Hi,

I just completed a new tour for a company and sent them the tour. They asked me to make a couple of changes which I did and when I texted them the new tour I was presented with this black screen. See attached screen shot:

Also, I just upgraded to the newest version this morning: (could this be related?)

Panoramic Image Converter
Version: 6.1.1 pro 64bit Cocoa
Revision: 17856/5.12.2
Build date: Oct 23 2019, 13:16:54
© 2007-2019 Garden Gnome Software

This is the tour url: https://360niche.com/tours/greener-day- ... vtour.html

Thanks!

Jeff
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Hopki
Gnome
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Joined: Thu Jan 10, 2008 3:16 pm
Location: Layer de la Haye, Essex UK
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Mon Oct 28, 2019 7:04 pm

Hi,
The link you posted is working ok on Mac desktop and iPhone.
What link are you using to see the issue?
Regards,
Hopki
User avatar
Enviropix
Posts: 38
Joined: Thu Jul 30, 2009 8:19 pm
Location: Scottsdale, Arizona
Contact:

Mon Oct 28, 2019 7:16 pm

Hi Hopki,

When I copy the link to Facebook or as a text, I only see the black screen as the preview.
User avatar
Enviropix
Posts: 38
Joined: Thu Jul 30, 2009 8:19 pm
Location: Scottsdale, Arizona
Contact:

Mon Oct 28, 2019 8:10 pm

Thanks for your quick fix!!!

You guys rock!!!
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Hopki
Gnome
Posts: 9925
Joined: Thu Jan 10, 2008 3:16 pm
Location: Layer de la Haye, Essex UK
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Mon Oct 28, 2019 8:45 pm

Hi Jeff,
Please do the following.
Make your tour as normal.
Then under the HTML, change the window to 1200 x 630px.
Then select the edit template button and select File for external embedding.
Then click the create output button.
In the output folder, make sure you see a proper image as the preview.jpg.
Upload to your server and you should see it.
The web page is showing the preview.jpg image so I can only guess that the preview image is broken.
Regards,
Hopki
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Enviropix
Posts: 38
Joined: Thu Jul 30, 2009 8:19 pm
Location: Scottsdale, Arizona
Contact:

Tue Oct 29, 2019 12:25 am

Thanks Hopki!
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