Pano tiles not loading in IE11 and ipad IOS

[MWisniewski]

Hi,
I have run into an issues when testing the my tour on iPad and the IE 11.
Something is preventing to load the tiles fully when I refresh several times sometimes it loads once and than when i switch to a different node its the same black screen.

Any ideas what can be causing this?
Thanks for all the help!
Mike.

[Hopki]

Hi,
What does the browser error console say?
Normally found under the Dev tools.
Or post a link.
Regards,
Hopki

[MWisniewski]

Thanks,
The code looks clean and no errors on the console.
Looks like our reverse proxy may be causing this issue. This is behind a firewall with oracle single sign on.

[MWisniewski]

Hi Hopki,
When using IE11, it seems like the player.js is unable to open the index.html from the server through the SSO reverse proxy. A message flashed in the debugger that said failed to open https:/"our test address." If we eliminate the SSO it works. Need to dig deeper as it works with chrome/ff through the SSO. probably due to differences in the javascript code for IE vs Chrome/FF.

We are thinking of downloading and testing this with the beta 6.1 version to see if maybe its been fixed there. This looks to be a player compatibility problem.

Thanks,
Mike.

[MWisniewski]

Hi Hopki,
Looks like we found the problem

crossOrigin is set to anonymous in the “pano2vr_player.js” (see line below).
this.crossOrigin = "anonymous";
Changing this to "use-credentials" as shown below fixes the problem with IE and Safari.
this.crossOrigin = "use-credentials";
Still works in Chrome and FireFox after making this change.

Is there a setting in the program controls that controls this setting when publishing a project?
If not, please add that to your todo list.

For now we will manually adjust this in the “pano2vr_player.js” file.

Thanks!
Mike.

[Hopki]

Hi Mike,
Which version of Pano2VR are you using?
Regards,
Hopki

[MWisniewski]

Hi,
I'm using 6.0.5
Downloaded lest month.
I see there is a new one 6.0.6 I can download that and try it out.

Thanks,
Mike.

[Hopki]

Hi Mike,
Are you still getting problems?
If so post a link to it.
Regards,
Hopki