Image Hotspot Won't Load

Q&A about the latest versions
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chrispaulis
Posts: 21
Joined: Wed Mar 09, 2016 5:19 pm

I've published my tour but find that the two image hotspots I've added to one of the panos won't load. When I click the image icon in the published pano, the dulled screen with X appears and a circle of ever-spinning dots appears and goes nowhere. What is the resolution for this?
David_Diaz
Posts: 8
Joined: Wed Jun 17, 2020 9:54 am

I have the same issue, have you solve it?
David_Diaz
Posts: 8
Joined: Wed Jun 17, 2020 9:54 am

I found a possible solution to this issue. You must check if the file name of the image have an accent and remove it.

It's all.
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360Texas
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Joined: Sat Sep 09, 2006 6:06 pm
Location: Fort Worth, Texas USA
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I suspect that might be correct
Dave
Pano2VR Forum Global Moderator
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Hopki
Gnome
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Joined: Thu Jan 10, 2008 3:16 pm
Location: Layer de la Haye, Essex UK
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Hi,
Have a look at making your file names web safe, here is a website with a web safe generator: https://www.gillmeister-software.com/on ... names.aspx
Regards,
Garden Gnome Support
If you send an e-mail to support please send a link to the forum post for reference.
support@ggnome.com
https://ggnome.com/wiki/documentation/
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