Page 1 of 1

Tour Map Not working

Posted: Wed Jun 13, 2018 1:21 pm
by Mark360
Is there any reason why tour map should just quit working apart form user error. Ok Please include that as well.

It was working last night no probs but this morning no tour map will not open at all. You can see the panel changes colour as if trying to open it but nothing happens.

Re: Tour Map Not working

Posted: Wed Jun 13, 2018 2:19 pm
by Hopki
Hi Mark,
Its not "off screen" by any chance!
Have you tried selecting from the menu bar: Windows => Window Arrangements => Standard
Or Keyboard Alt + 1.
Regards,
Hopki

Re: Tour Map Not working

Posted: Wed Jun 13, 2018 4:04 pm
by Mark360
Well I have tried everything under the sun. Even reinstalled it. Still no go.

Windows did do an upgrade last night and I am wondering if that could be the problem.

Also it did open for a few seconds and flash up Network error code 3 then closed again.

Re: Tour Map Not working

Posted: Wed Jun 13, 2018 4:43 pm
by Hopki
Hi Mark,
Try uninstalling, then restart your computer.
Then run the attached registry cleaner to remove all settings.
Note you will need to enter your license key again.
Once done, restart and then download a new build from our website and install.
Before you enter your key in again make sure the Map is back.
Regards,
Hopki

Re: Tour Map Not working

Posted: Tue Jun 26, 2018 10:48 am
by Mark360
So so sorry for the late reply. As I became more frustrated I decided to format my computer and start again. This seems to have sorted out the issues I was seeing.

Think I must have had a visual c++ file not installed correctly or corrupt.

Re: Tour Map Not working

Posted: Tue Jun 26, 2018 12:29 pm
by Hopki
Hi Mark,
Thanks for the feed back, juts glad you up and running.
Regards,
Hopki