MOV media not working

Q&A about the latest versions
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KARNIGS
Posts: 19
Joined: Tue Jul 02, 2013 2:31 pm

i am still running Version: 4.5.3 pro 64bit

i have a virtual tour done 2 years ago .. and placed on wordpress website using iframe.

Recently, the embedded MOV media file is not working .. video does not play.

Plse advise how to solve this problem
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Hopki
Gnome
Posts: 13029
Joined: Thu Jan 10, 2008 3:16 pm
Location: Layer de la Haye, Essex UK
Contact:

Hi,
I have already answered in the support e-mail but for those following this post the problems is due to the browser not auto starting media.
There needs to be a play button to start the media, I suggest a "splash" screen that when clicked and closed it starts the media.
Also in this day and age use MP4 as this is supported by most of the common browsers.
Regards,
Hopki
Garden Gnome Support
If you send an e-mail to support please send a link to the forum post for reference.
support@ggnome.com
https://ggnome.com/wiki/documentation/
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