New chrome update for android mobile PROBLEM!

Q&A about the latest versions
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benmckaydesigns
Posts: 13
Joined: Wed Dec 21, 2016 11:49 am

Thu May 11, 2017 7:43 pm

My pano 2vr tours were working wonders until recently chrome mobile updated and f****d it all up. If I uninstall chrome it goes back to the basic version and the tours can be viewed again. The problem is chrome automatically updates again after a while and the tours wont work again, all I see is a tiny portion of the tour at the bottom left and my interface.

What android browsers work best to view tours?

Thanks,
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Hopki
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Fri May 12, 2017 5:53 pm

Hi,
Iv just tested this on my Galaxy S7 and its working for me?
Android Version 7 (Nougat)
Chrome Version 58.0.3029.83
Whats your device?

Try Firefox, thats always been good.
Regards,
Hopki
Hopki
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Rich
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Mon Jun 05, 2017 1:50 pm

We are facing the same issue same version for both Android and Chrome, but I'm on Nexus 6.

We have a huge rise of complains with all our tours with both Android and iOS, kindly help.
aambrose
Posts: 70
Joined: Wed Sep 10, 2008 9:44 pm

Wed Jun 14, 2017 5:55 am

all I see is a tiny portion of the tour at the bottom left and my interface
Same here. Just had a client contact us today saying the same thing. The skin appears to load but as for the panorama, there's a small block in the lower left corner of the screen. Please help.
Thank you.
Tony
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360Texas
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Wed Jun 14, 2017 3:25 pm

We suggest you provide the Pano2vr (standard or Pro) Version you used to create your work; Smartphone Android version; Chrome version; and sample of failing website you are looking at so that we too can also try to replicate your issues. Otherwise we are just guessing.

We are using:

Galaxy S7 Android Version 7.0.0 (Nougat) Build NRD90M
and Chrome Version 58.0.3029.83

AND
Samsung Internet Browser
Version 5.4.01.1 (installed 14 Jun 2017)

When looking at our panorama gallery set of panoramas we have no issues.
http://360texas.com
Dave
Pano2VR Forum Global Moderator
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Hopki
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Wed Jun 14, 2017 5:24 pm

Hi Guys,
Just to keep you all in the loop.
We know about this problem and we are looking into it.
Regards,
Hopki
Hopki
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If you send an e-mail to support please send a link to the forum post for reference.
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thomas
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Thu Jun 22, 2017 3:04 pm

I still can not reproduce this problem, but I had an idea for the source... Can you please replace the pano2vr_player.js with the attached one, and report back, if this solves the problem?
Attachments
pano2vr_player.js
(214.28 KiB) Downloaded 53 times
MfG, Thomas
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