Tour Map Tab

Q&A about the latest versions
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ikebi
Posts: 50
Joined: Mon Jun 08, 2015 3:20 pm
Location: Jamestown, New York USA
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Wed Mar 22, 2017 2:48 pm

Hello,

Still trying to get help with the problem I have when I click the tour map button and I get (Unhandled win32 exception occured in pano2vr.exe [2584])

Would appreciate it if someone could point me in the right direction to fix this problem. Starting to wonder if I am the only one to have this problem which would mean I have some sort of hardware problem. Just not sure where to start.

Running Version 5.1 Pro 64 Bit Revision: 15722/5.7.1

My System:
OS Name Microsoft Windows 7 Ultimate
Version 6.1.7601 Service Pack 1 Build 7601
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Manufacturer Gigabyte Technology Co., Ltd.
System Model GA-890FXA-UD5
System Type x64-based PC
Processor AMD Phenom(tm) II X6 1055T Processor, 2800 Mhz, 6 Core(s), 6 Logical Processor(s)
BIOS Version/Date Award Software International, Inc. F4, 7/23/2010
SMBIOS Version 2.4
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "6.1.7601.17514"
Time Zone Eastern Daylight Time
Installed Physical Memory (RAM) 20.0 GB
Total Physical Memory 20.0 GB
Available Physical Memory 16.6 GB
Total Virtual Memory 40.0 GB
Available Virtual Memory 36.2 GB
Page File Space 20.0 GB

Thanks for your time.
Ike
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Svendus
Posts: 686
Joined: Sun Jan 06, 2008 11:03 am
Location: Sweden
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Wed Mar 22, 2017 7:18 pm

No you are not alone Your PC can run Pano2VR 5 :D
Hate to say it but our experience with this trouble are what cure it is a new Clean Windows install
:?: are yo running any kind off Register boost or cleaning software on your PC it is often making more damage than good.
:!: not 100% sure but a upgrade to windows 10 could also fix it with less work from your site

Regards Svendus
Last edited by Svendus on Wed Mar 22, 2017 8:54 pm, edited 2 times in total.
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ikebi
Posts: 50
Joined: Mon Jun 08, 2015 3:20 pm
Location: Jamestown, New York USA
Contact:

Wed Mar 22, 2017 7:24 pm

Thanks for the fast reply.

It appears to be my ASUS EAH5700 graphics card. It has been installed on my compute since Jan of 2011 and it probably is getting tired and needs to be replaced. Tried to update the drive and there are no new drivers for it so it looks like I am stuck with buying a new one.

Thanks again for the help,

Ike

UPDATE:

Further testing provide me with the final answer. I have an AMD chip installed and it proved to be "opencl" problem and required a re-install of "opencl". The problem arose when I clicked the Tour Map Tab which caused the program to crash. In addition I am now suspecting "Blue Screen" crashes that I have had occasionally. Time will tell if the Blue Screen crashes go away.

Hope this helps anyone else with a similar problem.
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Hopki
Gnome
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Location: Layer de la Haye, Essex UK
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Wed Mar 22, 2017 11:07 pm

Hi ikebi,
Thanks for the information.
Regards,
Hopki
Hopki
Garden Gnome Support
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Svendus
Posts: 686
Joined: Sun Jan 06, 2008 11:03 am
Location: Sweden
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Thu Mar 23, 2017 6:41 am

Great hope it is running now
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