Dear developer team,
Since the download and istallation of the new pano2vr 5 beta4, I have a big issue with my virtual tour.
The tour was generated with the prior version of pano2vr - it's a tour which is growing every week (new panos added continously). I added 5 new nodes as usual and processed the tour. Now I get a black screen and the skin - but nothing works, no clicking, no links, no hotspots, no animations.
Thanks for your advice.
Saludos
Florian
Bug with new release
- Hopki
- Gnome
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Hi Florian,
I can not reproduce the problem, try clicking the delete button next to the output folder icon.
This will then let Pano2VR rebuild the project and not have any time stamped files in the output folder.
If you still get problems can you send me the p2vr file.
Also try removing the skin just encase there is a problem with the skin.
Did it open ok when you updated, and this is only happened when you added more.
Regards,
Hopki
I can not reproduce the problem, try clicking the delete button next to the output folder icon.
This will then let Pano2VR rebuild the project and not have any time stamped files in the output folder.
If you still get problems can you send me the p2vr file.
Also try removing the skin just encase there is a problem with the skin.
Did it open ok when you updated, and this is only happened when you added more.
Regards,
Hopki
Garden Gnome Support
If you send an e-mail to support please send a link to the forum post for reference.
support@ggnome.com
https://ggnome.com/wiki/documentation/
If you send an e-mail to support please send a link to the forum post for reference.
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https://ggnome.com/wiki/documentation/
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- Joined: Wed Sep 09, 2015 6:03 pm
Hi Hopki,
I deleted the files as recomended and I used the simplex skin to do the tour again. And it works fine, but...
-chaning back to my skin, the black screen appears again as described
-even with the simplex skin, when uploaded to the server, the screen turns black.
I sent the files to you in a PA
Saludos
Florian
I deleted the files as recomended and I used the simplex skin to do the tour again. And it works fine, but...
-chaning back to my skin, the black screen appears again as described
-even with the simplex skin, when uploaded to the server, the screen turns black.
I sent the files to you in a PA
Saludos
Florian
in new version beta4 does not display a map marker ... in beta 3 all good
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- Hopki
- Gnome
- Posts: 13025
- Joined: Thu Jan 10, 2008 3:16 pm
- Location: Layer de la Haye, Essex UK
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Hi Florian,
Looking at your link its coming up with 404 files not found for the tiles.
So I guessing they are not uploaded properly.
Looking at the error console one of the files that could not be found was a multi resolution tile:
Even the XML file states this:
But looking at the resources on your server the image are in your Images folder and not in a tiles folder.
So, it can't find them because the location of the images is different.
Have you changed any of the default file paths?
What you are uploading is exactly whats on your server?
Regards,
Hopki
Looking at your link its coming up with 404 files not found for the tiles.
So I guessing they are not uploaded properly.
Looking at the error console one of the files that could not be found was a multi resolution tile:
Code: Select all
tiles/Cancha/cf_1/l_1/c_0/tile_0.jpg
Code: Select all
leveltileurl="tiles/Cancha/cf_%c/l_%l/c_%x/tile_%y.jpg"
So, it can't find them because the location of the images is different.
Have you changed any of the default file paths?
What you are uploading is exactly whats on your server?
Regards,
Hopki
Garden Gnome Support
If you send an e-mail to support please send a link to the forum post for reference.
support@ggnome.com
https://ggnome.com/wiki/documentation/
If you send an e-mail to support please send a link to the forum post for reference.
support@ggnome.com
https://ggnome.com/wiki/documentation/
- Hopki
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HI hiv360,
All working for me this end!
Whats your platform and OS.
What are your Appearance settings, I can't see them as the tab is collapsed.
Regards,
Hopki
All working for me this end!
Whats your platform and OS.
What are your Appearance settings, I can't see them as the tab is collapsed.
Regards,
Hopki
Garden Gnome Support
If you send an e-mail to support please send a link to the forum post for reference.
support@ggnome.com
https://ggnome.com/wiki/documentation/
If you send an e-mail to support please send a link to the forum post for reference.
support@ggnome.com
https://ggnome.com/wiki/documentation/
win7x64
the same project saved in different versions
one marker is visible in the second marker there
See googlemap
http://hi360v.com/other/temp5/ - beta4
http://hi360v.com/other/temp5v3/ - beta3
the same project saved in different versions
one marker is visible in the second marker there
See googlemap
http://hi360v.com/other/temp5/ - beta4
http://hi360v.com/other/temp5v3/ - beta3
- Hopki
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Ok I have a Win7 compute in the office, ill test tomorrow.
Can you post your skin?
Regards,
Hopki
Can you post your skin?
Regards,
Hopki
Garden Gnome Support
If you send an e-mail to support please send a link to the forum post for reference.
support@ggnome.com
https://ggnome.com/wiki/documentation/
If you send an e-mail to support please send a link to the forum post for reference.
support@ggnome.com
https://ggnome.com/wiki/documentation/
- Hopki
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Hi hiv360,
Yep I see it but only when the project is published using Windows 7.
If I switch to Windows 10 and publish then all is ok.
Will feed it back to the developers.
Regards,
Hopki
Yep I see it but only when the project is published using Windows 7.
If I switch to Windows 10 and publish then all is ok.
Will feed it back to the developers.
Regards,
Hopki
Garden Gnome Support
If you send an e-mail to support please send a link to the forum post for reference.
support@ggnome.com
https://ggnome.com/wiki/documentation/
If you send an e-mail to support please send a link to the forum post for reference.
support@ggnome.com
https://ggnome.com/wiki/documentation/