Map not work correctly

Q&A about the latest versions
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Posts: 4
Joined: Mon Dec 07, 2020 3:25 pm

Thu May 12, 2022 9:14 am

Please help with map in tour.
Problem only with FireFox browser. Chrome and Edge works correct. ... %d1%8f-47/
When I press fullscreen button in first time, the map open not correctly, I see only one marker and maps zoom level is high.
When I press fullscreen button in second time, maps zoom is normal, I see all markers.
Tour is here
Tour is here
scr.JPG (76.87 KiB) Viewed 135 times
Maps setting "Initial zoom" is "Marker Bounds"
Maps setting "Initial zoom" is "Marker Bounds"
scr2.JPG (34.84 KiB) Viewed 135 times
Open in first time
Open in first time
first_open.JPG (94.17 KiB) Viewed 135 times
Open in second time
Open in second time
second_open.JPG (111.89 KiB) Viewed 135 times
Full screen button action
Full screen button action
full_screen.JPG (25.53 KiB) Viewed 135 times
Posts: 53
Joined: Mon Sep 28, 2020 2:12 pm
Location: Columbus Ohio

Thu May 12, 2022 8:14 pm

Hey IavAzza,

My first thought is to try putting the same actions of your map button with the actions of your fullscreen button. Since the map button is working properly, maybe combining them will make it work. Also, try switching the actions for full screen and the map. Actions are sequential and turning the map on first may be messing with the sizing.

Hope this helps,
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Posts: 12153
Joined: Thu Jan 10, 2008 3:16 pm
Location: Layer de la Haye, Essex UK

Fri May 13, 2022 6:50 pm

Hi Spencer,
What is interesting is if you open the output in its own window then it's fine.
We will take a look at this but I suspect without looking at it in any detail that it could be how you have embedded the tour and Firefox just does not like it.
Maybe check your code and see if you need anything, for example, if you are using an iframe you may add:

Code: Select all

allowfullscreen="true" mozallowfullscreen="true" webkitallowfullscreen="true"
As you can see Firefox (moz) and Safari (webkit) have their own calls for fullscreen.
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Posts: 4
Joined: Mon Dec 07, 2020 3:25 pm

Mon May 23, 2022 1:10 pm

Thank you very much, I'll try this.

One more question pls.
I have my basic pano2vr tour. This tour have shortcuts to another pano2vr tours with carousel of flat photos. I add it to my bassic tour by adding assets.
Carousel opens in iframe, and it can be controlled by left and right arrows at keyboard.
And the problem is that the keyboard control starts working only after I click on the iframe with the mouse.
How to make it work correctly?
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