Problem with arrows

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Trench
Posts: 56
Joined: Fri Mar 15, 2019 12:17 pm

Tue Aug 11, 2020 9:12 am

Hi everyone
I have an arrow problem. I have published a vitual tour but obstinately only in three points of the tour do not the arrows appear. I tried three times to cancel the toure republish waiting 5 days but always in the same photos the arrows do not appear. I also checked the location of the photo but the arrows in and out of the room never appeared. Has this ever happened to anyone? Anyone have a suggestion to fix the problem?

Today I will try one more time...

Thanks
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Hopki
Gnome
Posts: 10865
Joined: Thu Jan 10, 2008 3:16 pm
Location: Layer de la Haye, Essex UK
Contact:

Tue Aug 11, 2020 9:23 am

Make sure all the panoramas are maps approved.
Make sure all have the correct place.
It can take a few weeks not days sometimes.
In one case it took just under three months before all linked were made.
But also you need to report it to Google.
Hopki
Garden Gnome Software Support
If you send an e-mail to support please send a link to the forum post for reference.
support@ggnome.com
https://ggnome.com/wiki/documentation/
Trench
Posts: 56
Joined: Fri Mar 15, 2019 12:17 pm

Tue Aug 11, 2020 10:51 am

Thanks Martin, your advice is always precious.
How do I report it to Google?
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Hopki
Gnome
Posts: 10865
Joined: Thu Jan 10, 2008 3:16 pm
Location: Layer de la Haye, Essex UK
Contact:

Wed Aug 12, 2020 11:26 pm

Hi,
Do you have an account on the Google Local Guides Connect website?
That where most folk can only report problems.
Regards,
Hopki
Garden Gnome Software Support
If you send an e-mail to support please send a link to the forum post for reference.
support@ggnome.com
https://ggnome.com/wiki/documentation/
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