Best way to fix broken connections

Post Reply
IAtkin
Posts: 2
Joined: Mon Feb 17, 2020 1:23 pm

Mon Feb 17, 2020 9:47 pm

I would like some advice on the best way to try and fix broken connections in a GSV tour uploaded from Pano2VR please.

I created this tour around a month ago: https://www.birchwood360.co.uk/tours/tissino2020-01/

I then uploaded it to Street View. Initially two of the photos were rejected but I followed the workaround and they were then approved (one of them has strange perspective but that's a problem for another day!)

Unfortunately there were several broken connections even a couple of weeks later. Last weekend I opened the tour in Pano2VR, deleted all the links between photos, and recreated them without moving the ghost hotspots. After uploading all the metadata again I now have more working connections but there are still some that refuse to show correctly, for example this one has three arrows on top of each other:
https://www.google.com/maps/@53.350743, ... 9OyBf!2e10

I should say that the photos all show in the right position and with the right connections when I view them in the "move and connect photos" feature of the Android Street View app.

Can anyone suggest the best course of action to fix this please? Is it to wait longer, do something with the positioning, or delete the whole lot and try a new fresh upload?

Unfortunately this was and is my only paid commission to date and I'm hesitant to seek more work until I'm sure Street View will behave itself! I've uploaded countless tours in the past without issue but this is the first through Pano2VR.
User avatar
Hopki
Gnome
Posts: 10751
Joined: Thu Jan 10, 2008 3:16 pm
Location: Layer de la Haye, Essex UK
Contact:

Sat Feb 22, 2020 5:30 pm

Hi,
The ongoing Street View issues prevent all links working.
However, I understand the issues and now solved but Google have a huge backlog to process.

I did see one Google post say if you want to speed up the processing, then delete the tour from Street View, wait an hour and then upload again.
Regards,
Hopki
Hopki
Garden Gnome Software Support
If you send an e-mail to support please send a link to the forum post for reference.
support@ggnome.com
https://ggnome.com/wiki/documentation/
IAtkin
Posts: 2
Joined: Mon Feb 17, 2020 1:23 pm

Sat Feb 22, 2020 6:01 pm

Thanks for the advice, I'll leave it alone for the time being and if it's still broken in a few weeks I'll try the delete and re-upload. Much appreciated!
Post Reply