Black images issue with Street View

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Hopki
Gnome
Posts: 12153
Joined: Thu Jan 10, 2008 3:16 pm
Location: Layer de la Haye, Essex UK
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Thu Dec 30, 2021 3:47 pm

We have had a customer with an issue that when uploading a project they are getting a black page and not the panorama.
We tested this and got the same issue, also some of the images in the Street View browser when clicked take you to Googles own Street View panoramas and not the ones uploaded.

There are also reports of this in Googles own Street View Issue Tracker.
Regards,
Garden Gnome Support
If you send an e-mail to support please send a link to the forum post for reference.
support@ggnome.com
https://ggnome.com/wiki/documentation/
User avatar
Hopki
Gnome
Posts: 12153
Joined: Thu Jan 10, 2008 3:16 pm
Location: Layer de la Haye, Essex UK
Contact:

Tue May 10, 2022 5:16 pm

Just a follow up on this.
In one case the customer was using input images that were too small.
3000 x 1500px, this is below Google recommendation and therefore was rejected.
Pano2VR 7 now shows if images are rejected:

Screenshot 2022-05-10 at 16.13.35.png
Screenshot 2022-05-10 at 16.13.35.png (272.39 KiB) Viewed 53 times

Maps approved show the green icon with a checkmark.
If they are rejected you will see a red icon with a cross
Regards,
Garden Gnome Support
If you send an e-mail to support please send a link to the forum post for reference.
support@ggnome.com
https://ggnome.com/wiki/documentation/
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