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SMagnus
Posts: 9
Joined: Tue Dec 03, 2019 11:59 am
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Fri Jul 30, 2021 9:55 am

I am trying for a day now to upload my package. It starts with this upload feedback, which is not moving for minutes:
Pano01.jpg
Pano01.jpg (13.49 KiB) Viewed 841 times
And then says that it has a strange server response:
Pano02.jpg
Pano02.jpg (14.8 KiB) Viewed 841 times
I am using the most recent Wordpress.

Ideas?
Stephan
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Hopki
Gnome
Posts: 11625
Joined: Thu Jan 10, 2008 3:16 pm
Location: Layer de la Haye, Essex UK
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Fri Jul 30, 2021 12:45 pm

Hi Stephan,
Any chance you translating that message into english?
Regards,
Hopki
Garden Gnome Support
If you send an e-mail to support please send a link to the forum post for reference.
support@ggnome.com
https://ggnome.com/wiki/documentation/
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SMagnus
Posts: 9
Joined: Tue Dec 03, 2019 11:59 am
Contact:

Fri Jul 30, 2021 2:03 pm

Sure: "Unexpected response from the server. The file may have been uploaded successfully. Check the library or reload the file."
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Hopki
Gnome
Posts: 11625
Joined: Thu Jan 10, 2008 3:16 pm
Location: Layer de la Haye, Essex UK
Contact:

Fri Jul 30, 2021 4:48 pm

Hi,
Do you see the package uploaded in the media uploads?

Was this working and just stopped, or has this never worked?

Try to use one of the test packages forum here: viewtopic.php?f=21&t=9025
Does that upload ok?

If not then have any of the plugins had an update? if so try disabling them.
Regards,
Hopki
Garden Gnome Support
If you send an e-mail to support please send a link to the forum post for reference.
support@ggnome.com
https://ggnome.com/wiki/documentation/
User avatar
SMagnus
Posts: 9
Joined: Tue Dec 03, 2019 11:59 am
Contact:

Fri Jul 30, 2021 6:53 pm

> Do you see the package uploaded in the media uploads?

No.

> Was this working and just stopped, or has this never worked?

It showed the upload feedback with exactly this position, which never changed. Then it switched to the server response message.

>Try to use one of the test packages forum here: viewtopic.php?f=21&t=9025 Does that upload ok?

Yes.

> If not then have any of the plugins had an update? if so try disabling them.

Yes, Elementor. But I cannot disable this because I need it for building the page :) Anyway, I´ll try once again to upload my file.
User avatar
Hopki
Gnome
Posts: 11625
Joined: Thu Jan 10, 2008 3:16 pm
Location: Layer de la Haye, Essex UK
Contact:

Fri Jul 30, 2021 6:58 pm

Hi,
If a test package uploads then this points to your package, can you send it to support? e-mail below.
Regards,
Hopki
Garden Gnome Support
If you send an e-mail to support please send a link to the forum post for reference.
support@ggnome.com
https://ggnome.com/wiki/documentation/
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