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Trouble getting tour to appear using WordPress

Posted: Mon May 11, 2020 2:29 pm
by DMcKinney
I'm exporting my tours using the "Garden Gnome Package" option in the output, and I am getting past the file size restrictions by uploading the package using FileZilla. Once I've got it over on the WordPress server, I use "add from server" plugin to create the directory and unzip the package. So far, so good.

But I seem to be getting two different results when the ggnome package is unzipped - sometimes files are missing, and the tour doesn't appear, and sometimes everything works great.

Check out the screen shots below - the first one works, and the second one doesn't. Why are the contents so different? I can't seem to find any export options that explain it. What am I doing wrong?

Thanks!

Re: Trouble getting tour to appear using WordPress

Posted: Mon May 11, 2020 4:52 pm
by Hopki
Hi,
You need to upload the package through the media upload so the plugin can work with the package.
Please see the video at the bottom of this page: https://ggnome.com/doc/cms-wordpress/
It described to make a package which is quite small and this is uploaded using the plugin.
Once the folder has been created you can then use FTP to upload the tiles older.
Regards,

Re: Trouble getting tour to appear using WordPress

Posted: Mon May 11, 2020 9:47 pm
by DMcKinney
OK, I am still not getting it.

This is how I'm getting my larger files to WordPress...

https://ggnome.com/wiki/uploading-large ... wordpress/

...not by the method you're describing.

Isn't this method supposed to work, too? Not sure why this method works sometimes, but not others.

Re: Trouble getting tour to appear using WordPress

Posted: Fri May 15, 2020 11:58 pm
by Hopki
Hi,
I would make the package manually not including the image or tiles folder.
Then you can upload teh package using teh plugin and using Wordpress media uploader.
Once the package is on your server, use FTP to upload the images and tiles folder to your site.
This seems to be the best way to do it.
Regards,