Trouble getting tour to appear using WordPress

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DMcKinney
Posts: 9
Joined: Thu Apr 30, 2020 12:53 pm

Mon May 11, 2020 2:29 pm

I'm exporting my tours using the "Garden Gnome Package" option in the output, and I am getting past the file size restrictions by uploading the package using FileZilla. Once I've got it over on the WordPress server, I use "add from server" plugin to create the directory and unzip the package. So far, so good.

But I seem to be getting two different results when the ggnome package is unzipped - sometimes files are missing, and the tour doesn't appear, and sometimes everything works great.

Check out the screen shots below - the first one works, and the second one doesn't. Why are the contents so different? I can't seem to find any export options that explain it. What am I doing wrong?

Thanks!
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Hopki
Gnome
Posts: 10158
Joined: Thu Jan 10, 2008 3:16 pm
Location: Layer de la Haye, Essex UK
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Mon May 11, 2020 4:52 pm

Hi,
You need to upload the package through the media upload so the plugin can work with the package.
Please see the video at the bottom of this page: https://ggnome.com/doc/cms-wordpress/
It described to make a package which is quite small and this is uploaded using the plugin.
Once the folder has been created you can then use FTP to upload the tiles older.
Regards,
Hopki
Garden Gnome Software Support
If you send an e-mail to support please send a link to the forum post for reference.
support@ggnome.com
https://ggnome.com/wiki/documentation/
DMcKinney
Posts: 9
Joined: Thu Apr 30, 2020 12:53 pm

Mon May 11, 2020 9:47 pm

OK, I am still not getting it.

This is how I'm getting my larger files to WordPress...

https://ggnome.com/wiki/uploading-large ... wordpress/

...not by the method you're describing.

Isn't this method supposed to work, too? Not sure why this method works sometimes, but not others.
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Hopki
Gnome
Posts: 10158
Joined: Thu Jan 10, 2008 3:16 pm
Location: Layer de la Haye, Essex UK
Contact:

Fri May 15, 2020 11:58 pm

Hi,
I would make the package manually not including the image or tiles folder.
Then you can upload teh package using teh plugin and using Wordpress media uploader.
Once the package is on your server, use FTP to upload the images and tiles folder to your site.
This seems to be the best way to do it.
Regards,
Hopki
Garden Gnome Software Support
If you send an e-mail to support please send a link to the forum post for reference.
support@ggnome.com
https://ggnome.com/wiki/documentation/
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