Background sound don't mute in IOS

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d-zimin
Posts: 30
Joined: Thu May 21, 2020 12:04 pm

Hello. I have tested a project with a background sound on iOS 13 (iPhone X & 7), but sound buttons don't work (don't mute)
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BgSound-ios.zip
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Hopki
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Joined: Thu Jan 10, 2008 3:16 pm
Location: Layer de la Haye, Essex UK
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Hi,
You setting the volume, iOS volume can only be set by the volume buttons.
Use the Media, Pause, Play actions.
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Garden Gnome Support
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d-zimin
Posts: 30
Joined: Thu May 21, 2020 12:04 pm

Hopki wrote: Sun Jun 14, 2020 6:10 pm Use the Media, Pause, Play actions.
Hi.
It works! Thank you!

But the background sound don't play immediately after loading the first panorama, if you don't move pano view or click any buttons on the tour.
Right after move or click, sound starts playing (on desktop and mobile)
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Hopki
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Posts: 13026
Joined: Thu Jan 10, 2008 3:16 pm
Location: Layer de la Haye, Essex UK
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Hi,
The sound will not autoplay but should start after the first touch or click.
If it's slow to start, how was the mp3 made, which app was used to create it?
Regards,
Garden Gnome Support
If you send an e-mail to support please send a link to the forum post for reference.
support@ggnome.com
https://ggnome.com/wiki/documentation/
d-zimin
Posts: 30
Joined: Thu May 21, 2020 12:04 pm

Hopki wrote: Mon Jun 15, 2020 9:00 pm Hi,
The sound will not autoplay but should start after the first touch or click.
Ok, I got it. The sound loads quickly enough after the first touch or click. Thank you.
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